Reset Your Password


Please enter your username (firstname.lastname) to request a new password.

You can only login if we have a private email address registered for you. If you receive our mailings, that means you do, and you can use Option 1) If you don’t, then choose Option 2).

1) If you have an active (or address…
To request a new password, please fill out the field above and mention your username “firstname.lastname” (everything before the @ in your lifetime (or email address). If your lifetime email address is redirected to a personal email address, you will receive an email at this address that will allow you to enter a new password.

2) If you have not provided any email address…
If you have not provided forwarding email address, or you do not remember the address you gave, please contact us at indicating the email address where you wish to receive your new password.

And if you need help making this work,
call us at +41 (0) 21 693 24 91. We’re happy to help!